Privacy Policy

Effective Date: September 8, 2023icicle.pro ("we," "us," or "our") is committed to protecting your privacy as you solve frost-bound puzzles, explore glacial realms, and uncover hidden secrets in our icy-themed adventure games and related services (the "Services") at icicle.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing or using the Services, you consent to the practices described herein. Information We Collect Personal Information: During account registration, we collect your email address, username, password (encrypted), date of birth (to verify age eligibility), and preferred icy environment (e.g., glaciers, frozen lakes, snow-capped mountains). For premium subscriptions (e.g., ad-free gameplay, exclusive ice tools) or in-game purchases (e.g., puzzle hints, character warm gear), we collect payment details (processed by third-party providers like Stripe) and billing address. Optional information (e.g., favorite winter activities) may be collected if you choose to share it. Usage and Gameplay Data: We automatically gather data about your interaction with the Services, including IP address, device type, operating system, browser version, puzzle completion rates, time spent on each level, ice tool usage, and technical performance data (e.g., crash reports, frame rate). This data is collected via cookies, in-game analytics tools (e.g., Unity Analytics), and server logs. Feedback Data: If you submit feedback, participate in surveys, or contact customer support, we collect your messages and any additional information you voluntarily provide (e.g., suggestions for new icy puzzles or environments). How We Use Your Information To create and manage your account, track your puzzle-adventure progress, and sync data across devices. To process transactions, fulfill orders, and send purchase confirmations or subscription reminders. To personalize your experience: recommend puzzles based on your completion history, suggest environments aligned with your preferences, and adjust difficulty based on your performance. To improve the Services: analyze gameplay data to balance puzzle mechanics, fix bugs, optimize ice-themed visuals, and develop new content (e.g., frozen dungeons, ice cave puzzles) aligned with user behavior. To communicate with you: send account updates, adventure milestones (e.g., "You’ve unlocked 10 glacial levels!"), promotional offers (you can opt out of marketing communications at any time), and respond to inquiries. To ensure fair play and security: detect fraudulent transactions, prevent hacking or account theft, and enforce our Terms of Service. Information Disclosure We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances: To trusted third-party service providers (e.g., payment processors, cloud hosting services, analytics tools, anti-cheat software) who assist in operating the Services, subject to confidentiality agreements. To law enforcement or regulatory authorities if required by law, or to protect our rights, property, or safety, or that of our users or the public. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, with prior notice and a commitment to uphold this Privacy Policy. Data Security We implement robust security measures to protect your personal information and gameplay data, including end-to-end encryption of sensitive data, secure server storage (compliant with ISO 27001), regular security audits, and access controls for authorized personnel. We also use anti-cheat systems to detect and prevent unfair gameplay (e.g., puzzle skip hacks). Your Rights Access and Correction: You may access, review, and update your personal information by logging into your account or contacting [email protected]. Deletion: You may request account deletion by submitting a request to [email protected]. We will delete your data within 30 days, except as required by law (e.g., financial records) or to prevent fraud. Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in our messages or updating your account preferences. Cookie Management: You can adjust cookie settings in your browser, though disabling certain cookies may limit functionality (e.g., progress sync, personalized recommendations). Children’s Privacy The Services are suitable for ages 10 and up, but we do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided personal information without consent, please contact us to request deletion. We may require verification of guardianship before processing such requests. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of changes by posting the revised policy on our website with a new effective date. Your continued use of the Services after the update constitutes acceptance of the revised terms. Contact Us For questions or concerns, contact:icicle.pro789 Glacier Road, Juneau, AK 99801, USAEmail: [email protected]